Retail Operations Manager Houston, TX

Retail Operations Manager

Full Time • Houston, TX

Welcome to M&D Supply, Inc., and thank you for considering our team. Those that have been in our organization any length of time will tell you that our company offers something different…something special. It’s a sense of family and community that you don’t find in many businesses. It’s our culture. It’s unique to us. It’s powerful. It’s our competitive edge. It started in 1967 when our company was founded. It has survived numerous challenges over the years including the invasion of “big box” discounters and home improvement retailers. Our purpose is clear: Provide service, convenience, and exceptional value beyond customer expectations. Our strategy is simple: Nothing is more important than our customer. We must live by the motto “Every customer, every time!” We know that our company’s success is squarely on the shoulders of our employees. Therefore we work extremely hard to make sure each and every employee is given the tools necessary to flourish. Learning your new job won’t happen overnight, but with a can-do attitude, hard work, and a dash of fun, you will be successful. Are you up for the challenge?

Retail Operations managers at M&D Supply hire, develop, manage, and support a team of experts in helpfulness, and have fun while they are doing it.  Their team members consistently make customers happy by providing caring, knowledgeable customer service that clearly differentiates us from our competition. Regional branch managers keep the supply chain moving at M&D Supply.  Areas of operational responsibility include: advertising, purchasing, inventory control, pricing, visual merchandising, facilities maintenance, and information technology support.  Supervisory responsibilities include hiring, training, developing and evaluating human resources.


  • Assist with preparing employee performance reviews
  • Ensure that all operations members are trained on new policies and procedures
  • Monitor goals for ACE REWARDS PROGRAM
  • Monitor and review mystery shops staff
  • Assist in off-site and on-site training as necessary
  • Oversee safety/security issues in all stores
  • Plan and attend monthly store meetings
  • Read and reply to e-mails

Supervisory Duties

  • Hiring - identify, screen and select qualified applicants for open positions
  • Training and development – facilitate the learning of job related knowledge, skills and behavior
  • Planning and Scheduling - develop goals and strategies to coordinate operational activities
  • Leading – work with and through people to execute M&D’s value proposition
  • Conflict management - recognize / respond incompatible differences between employees and customers and promote solutions
  • Discipline – assist in administering corrective action when employees fail to meet attendance, performance or conduct requirements
  • Plan and conduct staff meetings
  • Train team members on new policies and procedures
  • Attend Manager Meetings and training seminars

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Work every day according to the mission statement and core values.
  • Perform quality work within deadlines with without direct supervision.
  • Interact professionally with other employees, customers, and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Complete required daily training

It is understood and agreed upon that any misrepresentation by me in this application will be sufficient cause for cancellation of this application and/or separation from the Employer's service if I have been employed.

I give the Employer the right to investigate all references and to secure additional information about me, if job related. I hereby release from liability the Employer and its representatives for seeking such information, and all other persons, corporations or organizations for furnishing such information.

The Employer is an Equal Opportunity Employer. The employer does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant consideration for employment on a basis prohibited by local, state, or federal law.

This application is current for only 60 days. At the conclusion of this time, if I have not heard from the Employer and still wish to considered for employment, it will be necessary to fill out a new application.

I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary.

By completing and submitting this application for employment, I understand and agree that M&D Supply, Inc. (the “Company”), has an arbitration policy in place, which is incorporated by reference in this application. This company’s arbitration policy and procedures is the required and exclusive way for applicants, Employees, and the Company to resolve any and all disputes. I agree to resolve any dispute between the Company and me arising out of this application or, if the company hires me, out of my employment, through the rules of the arbitration policy and procedures, which includes binding arbitration as a final step.

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Why work at M&D Supply?

Every Other Weekend Off
Guaranteed Hours
Vacation for Full and Part Time
Health Insurance
Growing Company and Family Enviroment
Employee Discount
Advancement Opportunities